Your French returns address in Lyon.
We receive, inspect, photograph and grade your customers' returns in France, then ship everything back to you in one monthly consolidated box. Built for UK, US, Australian and Canadian merchants selling into France and the EU.
No minimums. No contracts. No setup fee.
Report sent · Refund with confidence
When your only returns address is back home, every French return crosses a border alone — or you refund and lose the product entirely.
Cross-border return shipping can cost two to three times the original outbound postage. So refunds drag on for weeks, or you say “keep it” and write the stock off. And it costs you sales: 27% of shoppers abandon their cart when the returns policy looks hard.
How your EU returns hub works
Four steps. Nothing to install, and it works with any platform, including Shopify.
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01 — Sign up
Add our Lyon address
Put our address in your EU returns policy or returns portal. No contract, no minimum volume.
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02 — Receive
Your customer returns locally
They ship to our Lyon address: domestic post for French customers, customs-free EU rates for the rest of Europe. No border to cross.
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03 — Inspect
We inspect and report
Within 48 hours: received, photographed, graded New / Like New / Good / Fair. You refund with confidence.
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04 — Resolve
Shipped back, or resold
Everything returns to you in one monthly bulk shipment. Items worth €80+ can be resold locally instead, and you keep 65%.
Simple pricing: €12 per return
Enterprise returns services quote custom rates. Ours fit on a receipt. You pay per return processed, and nothing else unless you choose it.
- No monthly minimum
- No contract, stop whenever you like
- No setup fee
No minimums · No contracts · No setup fee
Turn returns from France into revenue
Why pay to ship a €120 jacket back across a border? For items worth €80 or more, you can opt for local resale instead. We list the item on the right French marketplace and you keep 65% of the sale. The return becomes partial revenue instead of a shipping bill.
We sell where French buyers already shop: Vinted for clothing and sports kit, Troc Vélo for cycling, Glisse Avenue for snow sports, Barooders for outdoor gear, Leboncoin for bulkier items, eBay.fr for electronics, Vestiaire Collective for premium brands.
Built for UK, US, Australian and Canadian sellers
Enterprise returns networks want volume commitments and long contracts. We built the opposite.
- Native English, French operations
- You write in English, Eloise answers in English. Your returns are handled in France. No translation layer, no time-zone roulette.
- Direct founder contact
- Your email goes to the person opening your parcels, not a ticket queue. Eloise answers it herself.
- No minimums, no contracts
- Send one return a month or fifty. Try it, and stop any time you like.
- Recommerce for high-value items
- Items worth €80+ can be resold in France instead of shipped back. You keep 65% of the proceeds.
- Sports & outdoor expertise
- When we grade a trail jacket or a bike component, we know what we're looking at. Honest grades you can refund against.
- Lyon, France
- Central location with strong Colissimo and Mondial Relay coverage: cheap, fast domestic shipping from anywhere in France.
A real person in Lyon opens every box
Hi, I'm Eloise. I'm a native English speaker based in Lyon, and I run French Returns Hub personally. I receive every parcel, photograph every item and write every condition report myself.
I'm a sports and outdoor enthusiast, so when I grade your returned gear, I know what I'm looking at. And when you email, I'm the one who answers.
— Eloise · Lyon, France
Lyon, France
45.76° N · 4.83° EYou get the full street address when you sign up, ready to paste into your returns policy.
Questions, answered
Do I need an EU returns address after Brexit?
Strictly, no — but without one, every return crosses the border on its own. Your customer pays international postage, the parcel can sit in customs, and the refund takes weeks. A local French returns address makes the return cheap and fast for your customer, and consolidates your costs into one monthly shipment.
Does this work with Shopify?
Yes, and with every other platform. There is nothing to install. Your returns policy or returns portal simply points to our Lyon address. We work alongside any returns app you already use.
What happens when a return arrives in Lyon?
Within 48 hours of arrival it is inspected, photographed and graded New, Like New, Good or Fair, and the condition report lands in your inbox. You can refund your customer straight away.
How do my returns get back to me?
Once a month, everything is consolidated into one bulk shipment to your warehouse, charged at cost plus 20%. One box a month costs far less than shipping each return across the border individually.
How does local resale work?
For items worth €80 or more, you can choose resale instead of return shipment. We list the item on the right French marketplace (Vinted, Leboncoin, Barooders, eBay.fr and others) and split the proceeds 65/35 in your favour. It is opt-in, item by item, always your choice.
Who pays for shipping to Lyon?
Whoever pays under your current returns policy — that part doesn't change. What changes is the price: a domestic French label instead of cross-border shipping, which can cost two to three times the original outbound postage.
Are there minimums or contracts?
No. No monthly minimum, no contract, no setup fee. Try us with a handful of returns and stop whenever you like.
Talk to Eloise
Tell me what you sell and roughly how many EU returns you get a month. I'll tell you honestly whether the numbers work for you.
Prefer to talk? Ask for a 20-minute call.
Or send a message now